Privacy Policy

Last updated:

1. Introduction

Radiantgrbiour ("we", "our", or "us") is committed to protecting the privacy and personal data of visitors to our website at https://radiantgrbiour.world (the "Website"). This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our Website, use our services, or place an order for our products.

This Privacy Policy is provided in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation, "GDPR"), the Irish Data Protection Act 2018, and other applicable data protection legislation.

By accessing our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with these practices, please do not use our Website.

2. Data Controller Information

The data controller responsible for your personal data is:

  • Company Name: Radiantgrbiour
  • Address: Block B, The Crescent Building, Northwood Business Park, Santry, Dublin 9, Ireland
  • Email: help-desk@radiantgrbiour.world
  • Website: https://radiantgrbiour.world

If you have any questions about this Privacy Policy or our data protection practices, please contact us using the details above.

3. Personal Data We Collect

We may collect the following categories of personal data:

3.1 Data You Provide Directly

  • Contact Information: full name, email address, phone number (optional), provided when you submit our order form.
  • Communication Data: any messages or additional notes you provide through our order form.
  • Consent Records: records of the consent you have given, including GDPR consent and cookie preferences.

3.2 Data Collected Automatically

  • Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and language settings.
  • Usage Data: pages visited, time spent on pages, referring URL, click patterns, and navigation paths.
  • Cookie Data: information collected through cookies and similar technologies as described in our Cookie Policy.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds under Article 6 of the GDPR:

  • Consent (Article 6(1)(a)): Where you have given explicit consent for us to process your data for specific purposes, such as receiving marketing communications or enabling optional cookies.
  • Contract Performance (Article 6(1)(b)): Where processing is necessary for the performance of a contract with you, such as processing your product order.
  • Legitimate Interests (Article 6(1)(f)): Where processing is necessary for our legitimate interests, such as improving our Website, ensuring security, and conducting analytics, provided these interests do not override your fundamental rights and freedoms.
  • Legal Obligation (Article 6(1)(c)): Where processing is necessary to comply with a legal obligation, such as maintaining records for tax and accounting purposes.

5. Purposes of Data Processing

We use your personal data for the following purposes:

  • Processing and fulfilling your product orders.
  • Communicating with you regarding your orders, inquiries, or requests.
  • Providing customer support and responding to your messages.
  • Improving our Website, products, and services through analytics.
  • Ensuring the security and proper functioning of our Website.
  • Complying with legal obligations and protecting our legal rights.
  • Managing cookie preferences and consent records.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

  • Service Providers: trusted third-party companies that provide services on our behalf, such as hosting, analytics, payment processing, and delivery. These providers process data only on our instructions and are contractually required to protect your data.
  • Legal Authorities: when required by law, regulation, legal process, or governmental request.
  • Business Transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with prior notice to you.

Any third-party service providers we use are required to implement appropriate technical and organizational measures to protect your personal data.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure that appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission.
  • Adequacy decisions by the European Commission confirming that the receiving country provides an adequate level of data protection.
  • Other legally approved transfer mechanisms under the GDPR.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specific retention periods include:

  • Order Data: retained for up to 7 years after the date of the transaction, in accordance with Irish tax and commercial law requirements.
  • Communication Data: retained for up to 2 years from the date of the last communication, unless required for ongoing business or legal purposes.
  • Consent Records: retained for the duration of your consent, plus up to 3 years after withdrawal, for compliance and audit purposes.
  • Analytics Data: aggregated and anonymized analytics data may be retained indefinitely, as it does not constitute personal data.
  • Cookie Data: retained in accordance with our Cookie Policy.

When your personal data is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures.

9. Your Rights Under GDPR

Under the GDPR and applicable Irish data protection law, you have the following rights regarding your personal data:

  • Right of Access (Article 15): You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification (Article 16): You have the right to request correction of inaccurate or incomplete personal data.
  • Right to Erasure (Article 17): You have the right to request deletion of your personal data, subject to certain legal exceptions.
  • Right to Restriction (Article 18): You have the right to request that we limit the processing of your personal data under certain circumstances.
  • Right to Data Portability (Article 20): You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
  • Right to Object (Article 21): You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with the Irish Data Protection Commission (DPC) or another relevant supervisory authority.

To exercise any of these rights, please contact us at help-desk@radiantgrbiour.world. We will respond to your request within one month, as required by the GDPR. This period may be extended by a further two months for complex or numerous requests, in which case we will inform you accordingly.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Use of HTTPS encryption for all data transmitted between your browser and our Website.
  • Access controls to limit access to personal data to authorized personnel only.
  • Regular security assessments and updates to our systems and procedures.
  • Secure storage of personal data with access logging and monitoring.
  • Staff training on data protection and security best practices.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your personal data, but we are committed to maintaining the highest standards of data protection.

11. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies. For detailed information about the types of cookies we use, their purposes, and how to manage your cookie preferences, please refer to our Cookie Policy.

12. Children's Privacy

Our Website and products are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate parental consent, we will take steps to delete that data as soon as possible. If you believe we may have collected data from a child, please contact us immediately.

13. Links to Third-Party Websites

Our Website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our Website after any changes constitutes your acceptance of the updated Privacy Policy.

15. Supervisory Authority

If you are not satisfied with our response to your data protection concern, you have the right to lodge a complaint with the Irish Data Protection Commission:

  • Data Protection Commission (DPC)
  • 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
  • Website: https://www.dataprotection.ie

16. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal data, please contact us:

  • Radiantgrbiour
  • Block B, The Crescent Building, Northwood Business Park, Santry, Dublin 9, Ireland
  • Email: help-desk@radiantgrbiour.world